Delivery Policies and Procedures
All Items are inspected at the point of delivery.
Each item is removed from the box and inspected by the customer and the delivery staff.
The products are then signed off by the aforementioned persons.
This quality assurance check is to ensure that the customer is getting exactly what they requested in the condition it was requested. We always perform this QAC (Quality Assurance Check).
In most cases your products can be shipped within 1-4 Business days.
We are heavily focused on providing our valued customers with their products as soon as possible. In some cases next day delivery is available.
Delivery to Remote Locations:
At Total Hardware & Supplies, we endeavour to deliver above and beyond.
However there are some locations that we are unable to deliver to due to the remote nature of some areas. If you have any queries about this please call Monday - Friday 9am - 5pm (EST).
Next day delivery Charges and Information:
Next Day Delivery: To maximize the speed of delivery, all orders placed before 1:00pm in order to be eligible for next day delivery.
Delivery time is based on working days, are approximate only and may vary according to weather and road conditions. “Special order” items may take longer.
No liability for late delivery.
Orders which require more than one vehicle may be subject to an additional delivery fee.
Large items are those which require extra handling. Because of this, they take longer to transport and may incur a higher delivery charge.